New Patient Experience

At the Neurocentre of Eastern Ontario (NEO), we aim to make your visit as smooth and comfortable as possible. Our team is committed to providing a welcoming, respectful, and patient-centered experience while delivering high-quality neurological care.

Referral Process

Appointments at NEO are available by referral from a family physician, nurse practitioner, or another healthcare provider. Once a referral is received, it is reviewed and triaged to ensure appropriate scheduling. Patients will be contacted by the clinic regarding appointment details.

Appointment Scheduling

NEO uses Appointment Request System (ARS) for appointment scheduling and TELUS Collaborative Health Record (CHR) as the clinic’s electronic medical record system.

Once an appointment is confirmed, patients will receive a confirmation message by text message on your mobile phone and/or by email with the details of their visit.

Intake Questionnaire

Prior to the appointment, patients will receive an intake questionnaire through the TELUS CHR system. This questionnaire helps the clinical team understand the patient’s symptoms, medical history, and current concerns before the visit.

It is important that patients complete the intake questionnaire before their appointment, as this information helps the clinical team prepare for the consultation and improves the efficiency of the visit.

Preparing for Your Visit

To help ensure a productive consultation, patients may be asked to bring the following to their appointment:

  • A valid health card

  • A list of current medications

  • Relevant medical reports or test results if available

  • Information about previous treatments or investigations related to the neurological concern

Patients may also find it helpful to prepare a brief summary of their symptoms, including when they started and any factors that worsen or improve them.

During Your Visit

NEO uses a collaborative clinical care model. Patients may first be seen by a Physician Assistant (PA) who will conduct a detailed clinical intake, including review of symptoms, medical history, and parts of the neurological examination. This care model allows the clinic to improve access to neurological consultation and reduce wait times, while ensuring that patients receive a comprehensive assessment.

Following the initial assessment, the neurologist will review the findings, perform additional examination as needed, and discuss diagnosis, investigations, and treatment options.

Getting to the Clinic

  • The Neurocentre of Eastern Ontario is located at: Unit 6, 673 Innovation Drive, Kingston, Ontario

  • The clinic is situated in a newly developed medical and professional building along Innovation Drive. The clinic entrance is located on the street-facing side of the building directly off Innovation Drive, making it easy to locate when arriving.

  • Free parking is available on-site for patients and visitors. Parking spaces are located directly outside the building, providing convenient access to the clinic entrance.

Clinic Environment

NEO operates from a newly built clinical facility designed in accordance with the most recent Ontario Building Code and accessibility standards, helping ensure a safe, comfortable, and accessible environment for all patients.

Patient Communication

Clear communication is an important part of your care. We encourage patients to ask questions and discuss any concerns during their visit so that care decisions can be made collaboratively.

Feedback

Patient feedback helps us improve our services. Patients are welcome to share feedback using the patient feedback tablet available in the waiting area, by speaking with clinic staff, or by contacting the clinic directly.

We look forward to welcoming you to the Neurocentre of Eastern Ontario.