NEO Care Connect
A secure way for current patients and families to reach the NEO team between visits.
Before You Begin
Use this portal for non‑urgent medical questions or administrative requests.
We aim to respond within 2–3 business days.
If you have more than one request, please submit a separate form for each request.
Emergency or Crisis?
Call 911 or go to the nearest emergency department. Do not use this portal for urgent symptoms.
Prescriptions and Side Effects
Get details about your prescriptions, report side effects, request renewals, or tell us about medication changes.
Request Paperwork
Submit your paperwork request.
Cancellation List
Submit a request to add to cancellation list.
Cancel or Reschedule Appointments
Cancel or change your appointment request.
Request Receipts
Request receipts for your services.
Other Requests
For any other inquiries, submit your request here.
Athletic Therapy & Neuro Physiotherapy
If you are a patient of Neuro-physiotherapy or Athletic therapy, please use your Jane account to cancel or reschedule your appointment.
What Is NEO Care Connect?
NEO Care Connect is a secure online portal for current NEO patients and their families. Rather than waiting on the phone, you send your question or request to the clinic team and hear back through the portal.
NEO Care Connect is for people who are already NEO patients. If you're not a patient yet, you'll need a referral from your family doctor or nurse practitioner to start.
NEO Kingston
673 Innovation Drive, Unit 6
Kingston, Ontario
K7K 7E6
Phone 613-383-2393
Fax 613-542-0610
Email
