Privacy Policy
The Neurocentre of Eastern Ontario (NEO) is committed to protecting the privacy and confidentiality of personal health information. We collect, use, and disclose patient information in accordance with applicable privacy legislation, including Ontario’s Personal Health Information Protection Act (PHIPA).
This policy outlines how we protect the privacy of the patients we serve.
Collection of Personal Health Information: NEO collects personal health information that is necessary to provide neurological care and related services. This information may include a patient’s name, contact details, health card number, medical history, medications, test results, consultation notes, and other health information relevant to diagnosis and treatment.
Information is typically collected directly from patients, referring healthcare providers, hospitals, laboratories, pharmacies, or other healthcare professionals involved in the patient’s care.
Use of Personal Health Information: Personal health information is used primarily to provide medical care and support patient treatment. This may include reviewing medical history, ordering and reviewing tests, providing consultation services, coordinating care with other healthcare providers, and maintaining accurate medical records.
Information may also be used for administrative purposes such as appointment scheduling, billing, clinic operations, and quality improvement.
Disclosure of Information: NEO may share personal health information with other healthcare providers involved in a patient’s care, such as family physicians, specialists, laboratories, diagnostic facilities, or hospitals, when necessary for treatment or coordination of care.
Information may also be disclosed when required or permitted by law.
NEO does not sell or share patient information for marketing purposes.
Protection of Personal Health Information: NEO takes reasonable administrative, technical, and physical safeguards to protect personal health information from loss, theft, unauthorized access, or disclosure. These safeguards include secure electronic medical record systems, controlled access to information, staff privacy training, and secure handling of records.
Access to Personal Health Information: Patients have the right to request access to their personal health information and to request corrections if they believe the information is inaccurate or incomplete. Requests for access or correction may be made by contacting the clinic. Certain limited fees may apply for copies of medical records in accordance with applicable regulations.
Questions or Concerns About Privacy: Patients who have questions about this privacy policy or concerns about how their personal health information is handled are encouraged to contact the clinic.
NEO is committed to addressing privacy concerns and maintaining the confidentiality of patient information in accordance with Ontario privacy legislation.