Unit #6 673 Innovation Drive, Kingston
Phone: 613-383-2393 Fax: 613-542-0610

Find answers to common questions about referrals, appointments, clinic policies, and what to expect before and during your visit. If you do not find the information you are looking for, please contact the clinic directly.

Frequently Asked Questions

FAQ

  • You will require a referral from another physician (Family doctor / Specialist) or a Nurse Practitioner

  • Location:

    • 673 Innovation Dr. Unit #6, Kingston

    Hours:

    • 8:00am - 4:30pm (Monday, Tuesday, Thursday, Friday)

    Parking:

    • Free on-site parking available

  • Call us at 613-383-2393

    Email us at reception@neoclinic.ca

  • OHIP Insured Services:

    • Consultations and services are insured by OHIP if you were referred by a health care professional and if they are medically necessary

    Uninsured Services:

    OHIP doesn't cover all services provided in the clinic like

    • sick notes

    • letters / forms

    • reports to insurance / disability

    These services are charged directly to the patient based on recommendations by Ontario Medical Association (OMA)

    Payments:

    • We accept payments through online services including: Credit, Debit, Apple Pay, Google Pay.

    • All uninsured services must be paid before the service is provided

    • We use the Shopify platform for collecting in-person and online payments.

    No Show Fees:

    No show fees will be charged as below

    • $250 for New Appointments

    • $150 for Follow up appointments

  • Appointments can be cancelled up to 2 business days before the appointment

    Cancellations with in 2 business days of the appointment and no-shows will be subject to a fees.

    No-show after 2 appointments will require a new referral and will be added to the waitlist.

  • Item description

    • Arrive 15 minutes before your appointment

    • Bring your valid Health Card

    • Bring the medications or an up to date list from your pharmacy / your blister pack

    • You will get a separate e-mail asking you to complete some forms prior to your appointment

    • Inform of your allergies

    • Please avoid any scents / perfumes for your visit

  • You are welcome to have your family / caregivers accompany you for the appointment if you prefer to.